Product updates and announcements from Seedance 2.0 AI Video.
[{"question": "Can I get a refund if I'm not satisfied?", "answer": "Yes. If video generation fails due to technical issues, we automatically issue a full credit refund to your account. We also retry automatically before refunding, so your credits are never lost to technical problems."}, {"question": "Can I cancel my subscription anytime?", "answer": "Yes. You may cancel your subscription at any time, with no penalties or hidden fees. Once canceled, you retain access until the end of your current billing period. No long-term commitment is required."}, {"question": "Will my unused credits go to waste?", "answer": "Unused credits are preserved. One-time credit purchases remain valid for 1 year from the date of purchase, and subscriptions can be paused at any time to avoid losing unused credits."}, {"question": "What makes Seedance 2.0 different from other AI video tools?", "answer": "Seedance 2.0 is a multi-modal controllable video generation model that accepts image, video, audio, and text inputs. A single generation can combine up to 9 reference images, 3 video clips, and 3 audio tracks to precisely control camera motion, scene composition, character style, and audio timing. It supports extension, merging, and segment-level editing of existing videos while preserving visual and stylistic continuity. Failed generations are retried automatically without consuming credits."}, {"question": "Can I use generated videos commercially? Any copyright issues?", "answer": "It depends on your plan. The following include a commercial license:\n\n- All annual plans\n- Monthly Standard, Pro and Max plans\n- All Team plans\n- Credit packs from the Creator Pack up\n\nContent created on the free tier, the monthly Basic plan, the Starter Pack or the Trial Pack is for personal, non-commercial use only.\n\nIf your plan includes a commercial license, click your avatar in the top-right corner and choose “Commercial License” to download the certificate.\n\nPremium plans also include watermark-free videos for professional use."}, {"question": "Is my payment information secure?", "answer": "Yes. All payments are processed through Stripe, an industry-leading secure payment processor. We never store your credit card information, and all transactions are encrypted and PCI-compliant."}, {"question": "How fast is video generation?", "answer": "Most videos are generated within 1-3 minutes depending on the model and duration. We use priority processing queues for paid plans, so your generations are faster than free tier. If any generation fails, we automatically retry to ensure you get results."}, {"question": "Can I use it on mobile or tablet?", "answer": "Yes! Our platform is fully responsive and works on any device with a web browser — smartphones, tablets, laptops, and desktops. No app download required. Just log in and start creating."}, {"question": "Is there an API for developers?", "answer": "Yes! Any plan with credits can use the API — credits are shared between the website and the API, so a single balance powers both. On Team plans, each member's API calls draw from their own personal balance, not the shared team pool. Create a key in your dashboard and call the endpoints. See our documentation for details."}, {"question": "How does it protect my data and privacy?", "answer": "We take privacy seriously. Your uploaded content and generated videos are private by default on paid plans. We do not use your content to train AI models. All data is encrypted in transit and at rest, and we comply with GDPR and other data protection regulations."}, {"question": "How do I cancel my subscription?", "answer": "After signing in, click your avatar in the top-right corner to open the Dashboard. Select **Orders** in the left sidebar. At the top of the subscription section, click the **Select** button, then check the subscriptions you want to cancel. A **Cancel** button will appear at the bottom — click it and follow the prompts. You'll keep access to your remaining benefits until the end of the current billing period."}, {"question": "What is a plan upgrade and how do I do it?", "answer": "Upgrading means switching your subscription to a higher tier or changing to an annual billing cycle (e.g., Monthly to Annual). You can click the 'Upgrade' button on the higher-tier card on the pricing page, and the system will automatically calculate the prorated price. If the Upgrade button is not visible, please try refreshing the current page."}, {"question": "How is the upgrade price calculated?", "answer": "When you upgrade, your new limits and billing cycle take effect immediately. The system intelligently calculates the 'remaining value' of your current cycle based on your remaining unused credits, and applies it as a prorated discount on your new bill. You only pay the difference!"}, {"question": "What if my subscription credits run out?", "answer": "You can purchase one-time [credit packs](/pricing#credits) anytime from the pricing page. Credit packs are added to your balance instantly and are valid for 1 year — no subscription required."}, {"question": "Do you support invoices for business customers (including EU VAT)?", "answer": "Yes. After purchase, you can download a full invoice directly from the **Orders** page in your account. On first download, you'll be prompted to fill in your company name, tax ID type (select **VAT** for EU businesses), VAT/tax number, billing address, and country. Your invoice profile is saved automatically, so all future purchases reuse the same details. Stripe also sends a payment receipt to your registered email immediately after each purchase."}, {"question": "What benefits do one-time credit packs include beyond the credits?", "answer": "Every one-time credit pack except the $3.99 Trial Pack unlocks the full premium experience of our annual plans: premium model access, priority generation queue, commercial license, asset & virtual avatar library, private generation, ad-free experience.\n\nThe $39.90 Starter Pack includes all of these except the commercial license.\n\nThe Trial Pack adds credits only.\n\nCredits valid for 1 year."}, {"question": "Can I subscribe to more than one plan at the same time?", "answer": "Yes. You can hold multiple active subscriptions on the same account, and the monthly credits from each plan stack on top of one another. It's a simple way to increase your monthly credits beyond a single plan — for example, two plans together give you the combined monthly amount. Each subscription is billed and renews on its own, so you can manage them independently."}, {"question": "Can I add more seats after purchasing a team plan?", "answer": "Currently, you can purchase a new team plan with a different seat count. Mid-subscription seat adjustments are coming soon."}, {"question": "How do I invite team members?", "answer": "Go to your [team management page](/app/team) and click **Invite Member**. Enter your colleague's email address and they'll receive an invitation to join your team instantly."}, {"question": "How do team credits work?", "answer": "All team members share a single credit pool. Whenever any member uses credits, they are deducted from the shared pool."}, {"question": "Can I allocate separate credits to each team member?", "answer": "This feature is not available yet. Currently, all team members share the total credit pool."}, {"question": "Can team members see each other's creations?", "answer": "By default, yes — the History page in team context shows all team members' creation history. Team owners and admins can enable \"Hide members' creations from each other\" in Team Settings, so each member only sees their own creations while the owner and admins keep full visibility."}, {"question": "Can I remove a team member?", "answer": "Yes. The team owner can remove any member from the [team management page](/app/team), which frees up that seat so you can invite someone new."}, {"question": "What happens to a removed member's content?", "answer": "All creations belong to the team. Even after a member is removed, their creation history and credit usage records remain in your team workspace."}, {"question": "How are total team credits calculated?", "answer": "Your total credits equal the number of seats multiplied by the credits per seat. For example: **Team Plan** — 2,000 credits/seat, 3 seats = 6,000 credits/month. **Team Pro** — 6,000 credits/seat, 3 seats = 18,000 credits/month."}, {"question": "What if my team credits run out?", "answer": "You have two options:\n\n**Buy Credit Packs** — The team owner can purchase one-time [credit packs](/pricing#credits) anytime. Credits are added to your team balance instantly.\n\n**Add More Seats** — Adding seats to your subscription increases your monthly credit allocation. For example, adding one seat on Team Pro gives 6,000 extra credits/month."}]
